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Complaints

Customer satisfaction is important to us at ERIKS, and we do everything we can to meet your requirements. However, we understand that you might not always be completely satisfied with our products or services.

If you have a complaint about the products or services provided by ERIKS, you can send an email with your complaint and your company and contact details to webshop@eriks.nl or call us during office hours (8.15 a.m. – 4.45 p.m.) on +31 (0)72 514 15 14.

We strive to provide you with a substantive response within 5 business days. If you don't hear back from us within this interval, please be assured you will receive a substantive response within 14 days of receiving your complaint, at the latest.

You can also submit your complaint through the Thuiswinkel.org website.

Dear visitor,

How is ERIKS handling the recent developments regarding COVID-19?
The new coronavirus is currently expanding. ERIKS has taken all necessary precautions to protect its employees. The shipment of products ordered on our webshop proceeds as usual.

Which measures did ERIKS take?

  • ERIKS employees practise the current hygiene instructions as set by the RIVM (including social distancing of 1.5m);
  • All employees essentially work from home, excepting our Logistics department;
  • Picking up your orders from ERIKS locations is no longer possible.

Impact on delivery
Currently the spread of COVID-19 is not affecting the delivery performance of ERIKS. Orders are both handled and shipped normally*. We keep in close contact with suppliers who have production sites in areas struck by COVID-19. When necessary, we will seek alternatives to guarantee our deliveries as well as possible. Generally speaking, our stock is sufficient. However, because the situation in the affected areas can change at any moment the status regarding our delivery remains a snapshot of the current situation.

** Exceptions to this are facemasks, overalls, disinfectants and related hygiene products. Unfortunately, due to a worldwide shortage these products are currently unavailable.

The ERIKS Webshop-team