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Complaints

Customer satisfaction is important to us at ERIKS, and we do everything we can to meet your requirements. However, we understand that you might not always be completely satisfied with our products or services.

If you have a complaint about the products or services provided by ERIKS, you can send an email with your complaint and your company and contact details to webshop@eriks.nl or call us during office hours (8.15 a.m. – 4.45 p.m.) on +31 (0)72 514 15 14.

We strive to provide you with a substantive response within 5 business days. If you don't hear back from us within this interval, please be assured you will receive a substantive response within 14 days of receiving your complaint, at the latest.

You can also submit your complaint through the Thuiswinkel.org website.

Dear Customer,

We would like to inform you that the ERIKS webshop will be unavailable from today, Saturday 13th April 16:00 CET to Sunday 14th April 08:00 due to scheduled maintenance by our IT team.
During this period, some webshop functionalities will be inaccessible.

We apologize for any inconvenience this may cause and we appreciate your patience and understanding.
For more information, or if you have any questions, please contact our Customer Support team.

Best regards,
Eriks webshop team