Complaints

Customer satisfaction is important to us at ERIKS, and we do everything we can to meet your requirements. However, we understand that you might not always be completely satisfied with our products or services.

If you have a complaint about the products or services provided by ERIKS, you can send an email with your complaint and your company and contact details to webshop@eriks.nl or call us during office hours (8.15 a.m. – 4.45 p.m.) on +31 (0)72 514 15 14.

We strive to provide you with a substantive response within 5 business days. If you don't hear back from us within this interval, please be assured you will receive a substantive response within 14 days of receiving your complaint, at the latest.

You can also submit your complaint through the Thuiswinkel.org website.