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Frequently Asked Questions

Most asked questions
Why do I need an account for the ERIKS webshop?

ERIKS has an invoice-based payment system. For this reason, you can only place orders using our webshop once your registration has been approved, or if you are already a customer at ERIKS.


If you are an existing ERIKS customer, you can create an account here using your customer number and email address. Then follow the instructions in the email you receive to gain immediate, full access to our webshop.

If you are not yet an ERIKS customer, you can register here.

What should I do if I have forgotten my password?

Please fill in your email address or username on this page and follow the instructions in the email you receive. For privacy reasons, we do not have access to your password and we cannot send it to you. It is therefore necessary to reset your password.

How can I upload an order list?

You can do this by uploading a .csv file of ERIKS item numbers when creating an order list. If you would like to add a list of items to an existing order list, you can do this using “Upload order list” under the “Quick order” menu.

Account
Why do I need an account for the ERIKS webshop?

ERIKS has an invoice-based payment system. For this reason, you can only place orders using our webshop once your registration has been approved, or if you are already a customer at ERIKS.


If you are an existing ERIKS customer, you can create an account here using your customer number and email address. Then follow the instructions in the email you receive to gain immediate, full access to our webshop.

If you are not yet an ERIKS customer, you can register here.

How do I get an account?

If you are an existing ERIKS customer, you can create an account here using your customer number and email address. Follow the instructions in the email to gain full access to our webshop right away.

If you are not yet an ERIKS customer, you can register here.

What should I do if I have forgotten my password?

Please fill in your email address or username on this page and follow the instructions in the email you receive. For privacy reasons, we do not have access to your password and we cannot send it to you. It is therefore necessary to reset your password.

How do I change my email settings?

You can change your personal email preferences under “Settings” in the main menu.

If you are the administrator of the account and you want to change the email preferences for all users in your account, you can access “Email preferences” in the “Administration” menu.

Orders
Where can I check the status of my order?

You can check the current status of your order at any time in your order history. Make sure that you are logged into your account and then click on the “Orders” icon next to the search bar or in the main menu. Here you will find an overview of all your online and offline orders with ERIKS.

As an administrator, or if you have been assigned the “Order history organisation” user role, you can also view the order history of other users within your account.

What are the processing costs of my order?

The processing costs depend on the total value of your order:

  • EUR 7 for orders under EUR 150, within The Netherlands
  • Freight and handling is free of charge on orders over EUR 150, within The Netherlands

Can my order be cancelled?

Please contact our customer support team if you wish to cancel an order.

How can I return an order?

If you would like to return an order, please call us at +31 (0)72 514 15 14 or contact our customer support team.

Is it possible to download an order overview?

Yes, this is possible. Make sure that you are logged into your account and then click on the “Orders” icon next to the search bar or in the main menu. Here you will find the “Download” button on the right-hand side. Click on this button to download a .csv file with an overview of the selected orders.

On the left-hand side, you can make a selection by searching on: my orders, my open orders, my open order rules, my order lines (last quarter) – or by clicking on the “Advanced search” button.

Delivery
What are the delivery options?

You can have your order delivered directly to your address.

Please note: To place an order through the ERIKS webshop, you must have an account.

When will my order be delivered?

Stock items ordered before 4.30 pm are delivered the following day. If there are items with a custom delivery time, then the item with the latest delivery date determines the delivery of the whole order. You can find the delivery date on the order overview page during the ordering process. If you would prefer a partial delivery, please contact our customer support team.

Can I change my delivery address?

You can change your delivery address when you complete your order. Here you can create a new delivery address or select a previously created address.

You can also manage your delivery addresses under “Settings” in the main menu.

Please note: If you have not been assigned the “User administration” role by the administrator of your account, you will not be able to create a new delivery address.

Payment
What payment methods are available on the webshop?

You can choose to pay for your orders by invoice, credit card or iDEAL.

Are the item prices displayed on the webshop VAT-inclusive?

No, the item prices displayed on the webshop are VAT-exclusive. The tax value is added during the checkout process and displayed in the third step of this process - Order summary, right under the Total VAT-exclusive price. You will therefore be able to see the Total price (excluding VAT), the tax value (VAT)and the Total price (including VAT) before confirming your order.

Settings
How do I create a new user?

As an administrator, you can create a new user with the “Create new user” button under “Administration” in the main menu.

How do the different user roles work?

Within the ERIKS webshop, users can be assigned different user roles. These determine the rights that the user has within your account. This allows you as the administrator to determine which options and rights your users have.

  • Administrator: as an administrator, you have access to the “Administration” menu, where you can create users and assign user roles, set budgets and order authorisation and manage order reference options.
  • Address management: gives the user the option of creating new delivery addresses
  • Order history organisation: gives the user access to the orders placed by all other users within the account
  • Order lists only: enables the user only to add order list items to the shopping cart .

User roles can be found on the user profile of a user under “Administration” in the main menu. When you click on a user’s username, you will be taken to the user’s profile page. Here you have the option of assigning user roles or removing the link.

Can I have more than one user designated as the administrator?

Yes, it is possible to designate multiple users as administrators.

How do I link my own item numbers to ERIKS items?

It is possible to add your own item numbers to ERIKS items. When placing an order, an input field is provided where you can add your own item number. We send this information with the order and it can be retrieved in your order history. In addition, we will link this number to the items in our webshop from the following day. Your own item number will also be visible on the product detail page from that point, and can be used as a search term in the search engine. Please note: Before you can use this function, it must be enabled by the webshop account administrator for your organisation. If you would like to remove or change a linked number, please contact our service department.

How do I create a shared order list?

Only administrators have the ability to create shared order lists.

  1. To create a shared orders list, click the “Order lists” button in the main menu.
  2. Under the “Create new order list”, enter the name of your new (shared) order list and click “Save”. A screen opens with options to choose from.
  3. Select “Organisation” and then choose whether you want to upload a list immediately or add it manually later on. Now click on “Create order list”.
  4. The order list is created. To share the list with other users, click on the > icon to select which users you want to share the order list with.

How can I upload an order list?

You can do this by uploading a .csv file of ERIKS item numbers when creating an order list. If you would like to add a list of items to an existing order list, you can do this using “Upload order list” under the “Quick order” menu.

How do I ensure that my users can only place orders from order lists?

As an administrator, you have the option of assigning a user the “Order lists only” user role. To do so, go to “Administration” in the main menu. When you click on a user’s username, you will be taken to the user’s profile, where you have the option of assigning the “Order lists only” user role. If assigned, a user can only add items to the shopping cart, which are available in the order lists.

Before the user can order from the desired order list, they must be assigned to the desired organisation order list.

Is it possible to control who can order which products and up to what value?

The ERIKS webshop offers two control options for administrators of an account, namely:

  1. Use of the “Order list only” user role
  2. Use of the budget and authorisation function

1. Use of the “Order list only” user role On a user’s user profile, you have the option of assigning the “Order lists only” user role. If assigned, a user can only add items from the order lists to the shopping cart. Before the user can order from the desired order list, they must be assigned to the desired organisation order list.

2. Use of the budget and authorisation function The “Budget and authorisation” function enables you to set an approval process (per user). This makes it possible, for example, to approve orders from (preferred) users by default or to approve only when they exceed a fixed order value or budget.

Set authorisation:

  1. To set an order or budget authorisation, click the “Set authorisation” button. A screen opens with input fields to fill in.
  2. You enter the authorisation schedule and, if desired, a description.
  3. If you would prefer to approve each order before it is processed by ERIKS, select “Yes” in the “Standard approval” option.
  4. If you select “No” in the “Standard approval” option, you can specify that an order should be approved only if the order differs from the set minimum order value, maximum order value or specified maximum budget.
  5. In “Approval by”, you can indicate who should approve the order. In addition, you can also designate a second approver.
  6. Once you have completed everything, click on “Create authorisation schedule”.
  7. You can then assign users to the created schedule by clicking on the icon. A user can only be assigned to one authorisation schedule.
  8. If you would like the authorisation schedule you have created to be set as default, click on the star icon. This allows newly created users to be added to the authorisation schedule automatically.

Contact
For questions about your account or orders (online or offline):

Call us during office hours (8.15 am–4.45 pm): Tel. +31 (0)72 514 15 14
Or contact us via chat.

For questions and/or feedback, you can also reach us by email using the contact form

Out-of-hours service: ERIKS is available after office hours, 24 hours a day, 365 days a year for out-of-hours service: 0800 6008

Direct contact with our product specialists:

Valves
T +31 (0)72 514 18 00 E afsluiters@eriks.nl

Workplace equipment
T +31 (0)10 245 50 70 E gereedschappen@eriks.nl

Dynamic seals
T +31 (0)72 514 18 55 E afdichtingen@eriks.nl

Electromechanical power transmission
T +31 (0)50 368 49 75 E info.groningen@eriks.nl

Flange gaskets
T +31 (0)72 514 18 44 E afdichtingen@eriks.nl

Tools
T +31 (0)10 245 50 70 E gereedschappen@eriks.nl

Hoisting and lifting
T +31 (0)10 245 50 70 E gereedschappen@eriks.nl

Hydraulics
T +31 (0)475 37 22 98 E info.roermond@eriks.nl

Industrial plastics
T +31 (0)72 514 18 33 E kunststoffen@eriks.nl

Plastics piping
T +31 (0)72 514 18 11 E leidingsystemen@eriks.nl

Bearings
T +31 (0)10 245 50 60 E info.rotterdam@eriks.nl

Linear motion control
T +31 (0)182 30 34 56 E info.schoonhoven@eriks.nl

Mechanical power transmission
T +31 (0)475 37 22 62 E info.roermond@eriks.nl

Maintenance
T +31 (0)10 245 50 70 E gereedschappen@eriks.nl

O-rings
T +31 (0)72 514 18 66 E afdichtingen@eriks.nl

Pneumatics
T +31 (0)10 245 50 60 E info.rotterdam@eriks.nl

Process Control
T +31 (0)72 514 18 88 E processcontrol@eriks.nl

Rubber technology
T +31 (0)72 514 18 77 E afdichtingen@eriks.nl

Hoses and compensators
T +31 (0)72 514 18 22 E slangen@eriks.nl

Safety
T +31 (0)10 245 50 70 E gereedschappen@eriks.nl

Service centre contact details:

Alkmaar
Saffierstraat 3
1812 RM Alkmaar
Postbus 280
1800 BK Alkmaar
T (072) 514 17 17
F (072) 514 16 25
E esc.alkmaar@eriks.nl
Opened from
8:00 to 17:00

Amsterdam
Dynamostraat 46
1014 BK Amsterdam-Westpoort
Postbus 20532
1001 NM Amsterdam
T (020) 448 96 10
F (020) 613 77 65
E amsterdam@eriks.nl
Opened from
8:00 to 17:00

Bergen op Zoom
Van Konijnenburgweg 44 b
4612 PL Bergen op Zoom
T (0164) 27 55 44
F (0164) 27 55 49
E bergenopzoom@eriks.nl
Opened from
8:00 to 17:00

Den Haag
Neckar 2
2491 BD Den Haag
T (070) 381 84 84
F (070) 381 84 36
E denhaag@eriks.nl
Opened from
8:00 to 17:00

Eindhoven
Industrieweg 15
5627 BS Eindhoven
T (040) 291 19 00
F (040) 291 19 09
E eindhoven@eriks.nl
Opened from
8:00 to 17:00

Gelderland
Pieter Calandweg 46
6827 BK Arnhem
Postbus 5102
6802 EC Arnhem
T (026) 362 92 44
F (026) 361 00 63
E gelderland@eriks.nl
Opened from
8:00 to 17:00

Gouda
Marconistraat 117
2809 PG Gouda
T (0182) 33 1160
F (0182) 37 82 02
E gouda@eriks.nl
Opened from
8:00 to 17:00

Groningen
Rouaanstraat 8
9723 CD Groningen
T (050) 368 49 99
F (050) 368 49 98
E groningen@eriks.nl
Opened from
8:00 to 17:00

Hengelo
Hassinkweg 16
7556 BV Hengelo
T (074) 291 57 57
F (074) 291 59 39
E hengelo@eriks.nl
Opened from
8:00 to 17:00

Leeuwarden
James Wattstraat 19
8912 AS Leeuwarden
T (058) 215 05 87
F (058) 215 85 16
E leeuwarden@eriks.nl
Opened from
8:00 to 17:00

Elsloo
Business Park Stein
6181 MA Elsloo LB
T (046) 428 80 30
F (046) 428 80 59
E elsloo@eriks.nl
Opened from
8:00 to 17:30

Roermond
Ada Byronweg 11
6045 GM Roermond
T (0475) 37 22 70
F (0475) 37 23 05
E roermond@eriks.nl
Opened from
8:00 to 17:00

Rijnmond
Shannonweg 33, Haven 5079
3197 LG Botlek-Rotterdam
Postbus 609
3190 AN Hoogvliet-Rotterdam
T (010) 231 34 00
F (010) 296 96 18
E rijnmond@eriks.nl
Opened from
8:00 to 17:00

Terneuzen
Communicatielaan 27 b
4538 BV Terneuzen
T (0115) 64 10 00
F (0115) 64 10 09
E terneuzen@eriks.nl
Opened from
8:00 to 17:00

Zwolle
Ampèrestraat 27
8013 PT Zwolle
T (038) 467 29 20
F (038) 467 29 29
E zwolle@eriks.nl
Opened from
8:00 to 17:00