Frequently Asked Questions
Most asked questions
Why do I need an account for the ERIKS webshop?
What should I do if I have forgotten my password?
How can I upload an order list?
Account
Why do I need an account for the ERIKS webshop?
How do I get an account?
What should I do if I have forgotten my password?
How do I change my email settings?

Do you have a question about the webshop or your online order?
Please contact our Customer Support Team: email cst@eriks.nl or call +31 (0)88 855 8009.
Orders
Where can I check the status of my order?
What are the processing costs of my order?
Can my order be cancelled?
Can I return an order?
Is it possible to download an order overview?

Do you have a question about the webshop or your online order?
Please contact our Customer Support Team: email cst@eriks.nl or call +31 (0)88 855 8009.
Delivery
What are the delivery options?
When will my order be delivered?
Can I change my delivery address?

Do you have a question about the webshop or your online order?
Please contact our Customer Support Team: email cst@eriks.nl or call +31 (0)88 855 8009.
Payment
What payment methods are available on the webshop?
Are the item prices displayed on the webshop VAT-inclusive?
How can I add my received discount code?

Do you have a question about the webshop or your online order?
Please contact our Customer Support Team: email cst@eriks.nl or call +31 (0)88 855 8009.
Settings
How do I create a new user?
How do the different user roles work?
Can I have more than one user designated as the administrator?
How do I link my own item numbers to ERIKS items?
How do I create a shared order list?
How can I upload an order list?
How do I ensure that my users can only place orders from order lists?
Is it possible to control who can order which products and up to what value?